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Twilioを使ってコンタクトセンター(コールセンター)を作ってみよう!【PR】Twilio Advent Calendar 2021

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概要

クラウド上でコールセンターを構築できるTwilio Flexを使った体験や設定のコツ、拡張機能の実装例などTwilio Flexを使ってコンタクトセンター(コールセンター)を構築してみた経験を募集します。

こんな人におすすめ

  • クラウドコンタクトセンター(コールセンター)に興味がある人
  • Twilio Flexに興味がある人
  • UIのカスタマイズや拡張機能の作成に興味がある人

参考記事

例:

Twilioの使い方についてはこちらをご覧ください

参加方法・流れ

①本ページのカレンダーから、投稿したい日付の「カレンダーに参加する」をクリック
②期間中(2021/12/1〜2021/12/25)に記事投稿した後、URLをカレンダーに紐付ける
③プレゼント対象者を決定
④Qiita運営チームより、2022/1/21(金)にライブ配信で受賞者を発表
⑤Qiita運営チームより、プレゼント対象者に連絡、発送(2022年1月下旬〜)

※過去の日付に遡って投稿可能です。
※キャンペーンの流れについて、一部、変更になる可能性があります。

Advent Calendarへの投稿を宣言いただいた方には参加賞としてTwilioクレジットを進呈いたします。くわしくはこちらをご確認ください。

プレゼント・選出基準

選出基準

  • Flexを初めて使う方にぜひ紹介したい記事
  • Flexの設定におけるコツを解説している記事
  • Flex UIのカスタマイズや拡張機能を実装している記事

Twilio Japanメンバーと株式会社 KDDI ウェブコミュニケーションズ エバンジェリスト高橋克己さんの混成チームで選出を行います。

賞とプレゼント

Twilio Flex賞①(1名)
ハイレゾワイヤレスヘッドフォン SONY WH-1000XM4

Twilio Flex賞②(1名)
高性能マイク SHURE シュア MV7 ポッドキャストキット : ダイナミックマイク+USBケーブル+スタンド

記事投稿ルール

プレゼント選出対象は以下のルールに沿って投稿される記事となります。

  • Twilioのサービス、製品を記事の中で利用していること
  • 本ページのカレンダーの参加登録ボタンをクリックしていること
  • 「Twilio」タグを設定すること

PR

Twilioとは

音声通話、メッセージング(SMS)、ビデオ、チャット、二要素認証などを簡単にアプリケーションへ組み込めるクラウドコミュニケーションAPIを提供しています。無料でトライアルを開始でき、使用量に応じた課金体系となっているのでスモールスタートが可能です。開発者向けにNode.js、PHP、Python、Ruby、C#, Java, Goに対応するサーバーサイドSDKや、Web、iOS、Android向けのクライアントSDKを提供しています。また、ノーコード/ローコードでコールフローをデザインできるTwilio Studioや、Twilioの使い方を楽しみにながら学習できるゲームチュートリアル、TwilioQuestを提供しています。

終わりに

この機会にTwilio Flexにチャレンジしてみませんか?


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