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@Katayama_Studio(Sho Katayama)

【Dynamics 365】サポート情報記事の検索性能

Last updated at Posted at 2022-02-09
Page 1 of 2

Customer Serviceのサポート案件フォームにあるサポート情報記事の検索性能が気になったので検証してみました～

image.png

◇検証対象
　・タイトル
　・説明
　・キーワード
　・コンテンツ

image.png

◇検証性能
　①完全一致
　②前方一致
　③後方一致
　④漢字、ひらがな、カタカナ、ローマ字

◇検証結果

①前方一致
image.png

　②前方一致
image.png

　③後方一致
image.png

　④漢字、ひらがな、カタカナ、ローマ字
image.png

◇結論
・基本的に気にすることなく使える
・「漢字」と「ひらがな」が区別できないのはユーザーへの注意が必要

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