Set Up Case Escalation and Entitlements

Set Up Case Escalation and Entitlements

Enable Entitlements and Set Up Service Contracts

• Set Up Case Escalation and Entitlements Create Service Contracts with Entitlements
• Create Service Contracts with Entitlements

It looks like this is an on-going issue, since Jan 2023. See here - It's not updating the page layouts for the Cases, that we did in the first section of the module. There's no true resolution. https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000OpyMxSAJ

Create an Entitlement Process

• Support Levelがない

Did you follow the instructions below to create the field?

https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-entitlement-process

• Create Support Processes

• 新しいサービス契約を保存しようとすると、なぜ保存ボタンが表示されないのかわかりません。

I checked in other playground and it works.