【Winter 25】Quick Start: Build Your First Agent with Agentforce > Configure an Agentforce Service Agentに戻る

2025/09の回答から

We can't find that the Experience Management topic has the Get Sessions action added to it.

Check these similar issue threads:

https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000J5Iwn0AF
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000alS1U

Has anyone received this message after completing all steps? -- Step not yet complete in Agentforce We can't find that the Experience Management topic has the Get Customer Details action added to it.

I was able to add back the topics which were in the Asset Library and finish the module.

https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000KC3Sd

2025/07の回答から

【？】How to add Get Sessions action to Experience Management topic: Configure Agentforce for Service

2025/03 の回答から

Step not yet complete in Agentforce ?

I was able to add back the topics which were in the Asset Library and finish the module.

https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000KC3Sd

I´ve read the different answers and found what I was missing!!

hello. I am able to test the agent successfully. It books the session for me. Verify challenge shows below error msg.

2025/01 の回答から

Issue saving Agent Action topics.
Getting Error: We can't find that the Experience Management topic has the Get Experience Details action added to it.
Trailhead error. We can't find that the Experience Management topic has the Get Experience Details action added to it.

I was able to add back the topics which were in the Asset Library and finish the module.

アセットライブラリにあったトピックを再度追加して、モジュールを完了することができました。

2024年までの回答

We can't find that the Experience Management topic has the Get Sessions action added to it. Error

一旦、非アクテブにするらしい

Hi, I had a very similar error message. On another thread someone posted the instructions below. They worked for me with the added instruction that I had to Deactivate my agent first. Then do these instructions. And then I can't remember if this reactivated my agent, or if I had to do another step to activate it. But, once one, I then clicked the button to verify completion, and it worked :)

Add an Action to Get Session Records

Use the Get Sessions flow to get the available session records for each experience.

Click New and select Add Action.
Select Flow as the Reference Action Type.
Select Get Sessions.
Leave the other options as is, and click Next.
For experienceId, check Require Input.
For startDate, check Require Input.
For sessions, check Show in conversation.
Click Finish.

私も非常によく似たエラーメッセージが表示されました。別のスレッドで、誰かが以下の手順を投稿しました。最初にエージェントを非アクティブ化する必要があるという追加の指示により、私の場合はうまくいきました。次に、これらの手順を実行します。その後、エージェントが再アクティブ化されたのか、アクティブ化するために別の手順を実行する必要があったのかは覚えていません。しかし、1 つ後、完了を確認するボタンをクリックすると、うまくいきました :)

セッションレコードを取得するアクションを追加する

セッションの取得フローを使用して、各エクスペリエンスで利用可能なセッションレコードを取得します。

[新規]をクリックし、[アクションの追加]を選択します。
参照アクションタイプとしてフローを選択します。
「セッションを取得」を選択します。
他のオプションはそのままにして、「次へ」をクリックします。
experienceId の場合は、[入力が必要]をチェックします。
startDate の場合は、[入力が必要]をチェックします。
セッションの場合は、「会話に表示」をチェックします。
「完了」をクリックします。

基本的には新しいプレイグランドを使えばいいらしい

新しい Agentforce Playground でモジュールを再度実行していただけますか。
その手順

Get Experience Detailsがない

Configure an Agentforce Service Agent issue

AgentForce, unable to get past Get Experienced Details
【未解決】In Agentforce I am getting this error:Step not yet complete in Agentforce We can't find that the Experience Management topic has the Get Experience Details action added to it.
【未解決】After "Add the Get Experience Details Action to the Agent" steps, I get an error message and I cannot continue. I do not get the Topic Actions at all to continue

また切断するらしい

【未解決】Get Customer Details action added in the Experience Management. but it still cannot recognise this action

This action’s API name is already in use. Go back, enter a unique API name, and try again.

Issue with Configure an Agentforce Service Agent Step -

I was having this same issue. I went to setup, actions, then found the actions I created and deleted them. Once I did that, I didn't get the error anymore and I was able to move forward.