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ServiceNowでインシデントのSLA違反レポートを作成する

Posted at

incident-taskでのSLA違反レポートを作成する

レポートの作成

reports > create new
image.png

設定値は以下
Report name..breached Incident
Source type..Data source
Data source..Tasks.Breached.SLA
Nextをクリックすると、様々なレコードが確認できる。
ここでINCIDENT似関連するレコードだけにしたいのでソート条件を加える。
Task Starts with INC
image.png
SLA違反の状況を確認できる
image.png
Runでレポートをpublishできる

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