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AmazonConnect の CCP で「ice_collection_timeout」エラーが出る

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課題

AmazonConnect の CCP で「ice_collection_timeout」エラーが出る
error.jpg

原因

UDPポートの3478とうまく通信できていない模様。
3478.jpg

解決方法

私の場合は在宅ワーク中にVPNを張って会社へアクセスしていたので、VPNを切るとうまく動きました。
an.jpg

VPN切断後

正常に接続できるようになりました。
tel.jpg

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