Amazonカスタマーサービスへの電話やチャットの問い合わせはこちらです。
https://www.amazon.co.jp/gp/help/contact-us/general-questions.html
AWSに関しては電話サポートはなくチャットとメールのみの対応のようですね。
https://aws.amazon.com/jp/contact-us/aws-sales/
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