Amazon Connect Advent Calendar 2023

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12 subscriber

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Category：Service & Application

Creator：

このアドベントカレンダーはAWS総合支援を得意とするクラスメソッド、コールセンターシステムの開発を得意とするギークフィード、AWSエンジニア特化型HRサービスを行っているスカイアーチHRソリューションズの3社でチャレンジする企画となっています。Amazon Connectについて、初心者向けから技術寄りのところまで幅広い内容の記事を執筆します。

（参考）2022のアドベントカレンダー：https://qiita.com/advent-calendar/2022/amazon-connect

How to join the calendar

You can join the calendar by selecting an available date and registering the URL of the article you wish to link to. If a slot is available, you can go back to a past date to join!

Series 1

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
26	27	28	29	30	@hirai-11 Amazon Connect + GPT-4 Turboで、予約内容を復唱後、顧客の色々な返答を正しくヒアリングできるか検証 Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hirai-11 [アップデート]Amazon Connect Contact Lens で、チャットのリアルタイム会話分析ができるようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use
@ys_1121 【オペレーターのAIアシスタント】Amazon Q in Connectの設定と「コンテンツの検索」をやってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hirai-11 Amazon Connect + GPT-4 Turboで、発話の「時刻と日付」の言い回しをどこまで認識してくれるか調査[電話予約の無人化] Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@ippei142857 Amazon ConnectのWebRTC通話をWebアプリケーションに実装する Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@ys_1121 [アップデート]Amazon Connect Chatでクイックレスポンス機能が利用できるようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hirai-11 Amazon Connect で、「キュー内の最大問い合わせ数」を設定した際の考慮事項や動作を確認してみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@shigematsuk [アップデート]Amazon Connect 顧客プロフィールで生成 AI を活用した顧客データのマッピングができるようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hideaki_aoyagi 新機能「アプリ内通話/ウェブ通話/ビデオ通話」の料金体系を整理してみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use
@damarmh Amazon Connect が提供する新しいオムニチャネル機能の概要 (re:Invent 2023) Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@kimishimas Amazon Connectが双方向SMSをサポートするようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@shigematsuk [アップデート] AWS Service Quotas を使用してAmazon Connect リソースに適用されたクォータの可視化、引き上げリクエストがサポートされました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hijikurom Amazon Connectで障害発生時のオートコールをやってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@numeba51 【re:Inventアップデート】ノーコードUIビルダーでステップバイステップガイドを作成できるようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@kimishimas Amazon Connect Barge In Workshopを通じてバージ機能の理解を深めよう Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@ippei142857 Provide dynamic and personalized CX with in-app web call for Amazon Connect Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use
@0Air VMware Cloud on AWSとAmazon Connectの連携例を考えてみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hayamasa 2023年をAmazon Connectのアップデートで振り返る Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@skron 公衆電話からでも使える電話帳サービスをLEX + AmazonConnectで作ってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@damarmh Amazon ConnectのCTRデータをPythonで1600万件作ってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@w_hashimoto AmazonConnect　営業時間判断をlambdaでやってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hayamasa re:Invent 2023 Amazon Connect のセッション全まとめ Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hijikurom Amazon Connect Streams APIのハンズオンをやってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use
@yokomachi 【Amazon Connect】Bedrock+Lex+LambdaでAIチャットボットを構築する Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@ippei142857 コールセンター白書2023とAmazon Connect Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	26	27	28	29	30

@hirai-11
Amazon Connect + GPT-4 Turboで、予約内容を復唱後、顧客の色々な返答を正しくヒアリングできるか検証
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@hirai-11
[アップデート]Amazon Connect Contact Lens で、チャットのリアルタイム会話分析ができるようになりました
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@ys_1121
【オペレーターのAIアシスタント】Amazon Q in Connectの設定と「コンテンツの検索」をやってみた
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@hirai-11
Amazon Connect + GPT-4 Turboで、発話の「時刻と日付」の言い回しをどこまで認識してくれるか調査[電話予約の無人化]
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@ippei142857
Amazon ConnectのWebRTC通話をWebアプリケーションに実装する
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@ys_1121
[アップデート]Amazon Connect Chatでクイックレスポンス機能が利用できるようになりました
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@hirai-11
Amazon Connect で、「キュー内の最大問い合わせ数」を設定した際の考慮事項や動作を確認してみた
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@shigematsuk
[アップデート]Amazon Connect 顧客プロフィールで生成 AI を活用した顧客データのマッピングができるようになりました
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@hideaki_aoyagi
新機能「アプリ内通話/ウェブ通話/ビデオ通話」の料金体系を整理してみた
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@damarmh
Amazon Connect が提供する新しいオムニチャネル機能の概要 (re:Invent 2023)
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@kimishimas
Amazon Connectが双方向SMSをサポートするようになりました
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@shigematsuk
[アップデート] AWS Service Quotas を使用してAmazon Connect リソースに適用されたクォータの可視化、引き上げリクエストがサポートされました
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@hijikurom
Amazon Connectで障害発生時のオートコールをやってみた
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@numeba51
【re:Inventアップデート】ノーコードUIビルダーでステップバイステップガイドを作成できるようになりました
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@kimishimas
Amazon Connect Barge In Workshopを通じてバージ機能の理解を深めよう
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@ippei142857
Provide dynamic and personalized CX with in-app web call for Amazon Connect
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@0Air
VMware Cloud on AWSとAmazon Connectの連携例を考えてみた
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@hayamasa
2023年をAmazon Connectのアップデートで振り返る
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@skron
公衆電話からでも使える電話帳サービスをLEX + AmazonConnectで作ってみた
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@damarmh
Amazon ConnectのCTRデータをPythonで1600万件作ってみた
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@w_hashimoto
AmazonConnect　営業時間判断をlambdaでやってみた
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@hayamasa
re:Invent 2023 Amazon Connect のセッション全まとめ
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@hijikurom
Amazon Connect Streams APIのハンズオンをやってみた
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@yokomachi
【Amazon Connect】Bedrock+Lex+LambdaでAIチャットボットを構築する
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use
@ippei142857
コールセンター白書2023とAmazon Connect
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Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
When you participate, we will assume that you have agreed to the terms of use

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
26	27	28	29	30	@hirai-11 Amazon Connect + GPT-4 Turboで、予約内容を復唱後、顧客の色々な返答を正しくヒアリングできるか検証 Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hirai-11 [アップデート]Amazon Connect Contact Lens で、チャットのリアルタイム会話分析ができるようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use
@ys_1121 【オペレーターのAIアシスタント】Amazon Q in Connectの設定と「コンテンツの検索」をやってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hirai-11 Amazon Connect + GPT-4 Turboで、発話の「時刻と日付」の言い回しをどこまで認識してくれるか調査[電話予約の無人化] Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@ippei142857 Amazon ConnectのWebRTC通話をWebアプリケーションに実装する Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@ys_1121 [アップデート]Amazon Connect Chatでクイックレスポンス機能が利用できるようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hirai-11 Amazon Connect で、「キュー内の最大問い合わせ数」を設定した際の考慮事項や動作を確認してみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@shigematsuk [アップデート]Amazon Connect 顧客プロフィールで生成 AI を活用した顧客データのマッピングができるようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hideaki_aoyagi 新機能「アプリ内通話/ウェブ通話/ビデオ通話」の料金体系を整理してみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use
@damarmh Amazon Connect が提供する新しいオムニチャネル機能の概要 (re:Invent 2023) Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@kimishimas Amazon Connectが双方向SMSをサポートするようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@shigematsuk [アップデート] AWS Service Quotas を使用してAmazon Connect リソースに適用されたクォータの可視化、引き上げリクエストがサポートされました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hijikurom Amazon Connectで障害発生時のオートコールをやってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@numeba51 【re:Inventアップデート】ノーコードUIビルダーでステップバイステップガイドを作成できるようになりました Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@kimishimas Amazon Connect Barge In Workshopを通じてバージ機能の理解を深めよう Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@ippei142857 Provide dynamic and personalized CX with in-app web call for Amazon Connect Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use
@0Air VMware Cloud on AWSとAmazon Connectの連携例を考えてみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hayamasa 2023年をAmazon Connectのアップデートで振り返る Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@skron 公衆電話からでも使える電話帳サービスをLEX + AmazonConnectで作ってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@damarmh Amazon ConnectのCTRデータをPythonで1600万件作ってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@w_hashimoto AmazonConnect　営業時間判断をlambdaでやってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hayamasa re:Invent 2023 Amazon Connect のセッション全まとめ Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@hijikurom Amazon Connect Streams APIのハンズオンをやってみた Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use
@yokomachi 【Amazon Connect】Bedrock+Lex+LambdaでAIチャットボットを構築する Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	@ippei142857 コールセンター白書2023とAmazon Connect Overwrite Title URL You can post either your article on Qiita or your blog post. About reserved posting If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day. About posting period Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.) When you participate, we will assume that you have agreed to the terms of use	26	27	28	29	30

@hirai-11
Amazon Connect + GPT-4 Turboで、予約内容を復唱後、顧客の色々な返答を正しくヒアリングできるか検証
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Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
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@hirai-11
[アップデート]Amazon Connect Contact Lens で、チャットのリアルタイム会話分析ができるようになりました
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Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
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Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
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@ys_1121
【オペレーターのAIアシスタント】Amazon Q in Connectの設定と「コンテンツの検索」をやってみた
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Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
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Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
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@hirai-11
Amazon Connect + GPT-4 Turboで、発話の「時刻と日付」の言い回しをどこまで認識してくれるか調査[電話予約の無人化]
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@ippei142857
Amazon ConnectのWebRTC通話をWebアプリケーションに実装する
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@ys_1121
[アップデート]Amazon Connect Chatでクイックレスポンス機能が利用できるようになりました
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Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
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When you participate, we will assume that you have agreed to the terms of use
@hirai-11
Amazon Connect で、「キュー内の最大問い合わせ数」を設定した際の考慮事項や動作を確認してみた
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Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
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Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
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@shigematsuk
[アップデート]Amazon Connect 顧客プロフィールで生成 AI を活用した顧客データのマッピングができるようになりました
Overwrite
Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
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@hideaki_aoyagi
新機能「アプリ内通話/ウェブ通話/ビデオ通話」の料金体系を整理してみた
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Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
About posting period
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When you participate, we will assume that you have agreed to the terms of use
@damarmh
Amazon Connect が提供する新しいオムニチャネル機能の概要 (re:Invent 2023)
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@kimishimas
Amazon Connectが双方向SMSをサポートするようになりました
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@shigematsuk
[アップデート] AWS Service Quotas を使用してAmazon Connect リソースに適用されたクォータの可視化、引き上げリクエストがサポートされました
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Title
URL
You can post either your article on Qiita or your blog post.
About reserved posting
If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
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@hijikurom
Amazon Connectで障害発生時のオートコールをやってみた
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@numeba51
【re:Inventアップデート】ノーコードUIビルダーでステップバイステップガイドを作成できるようになりました
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About reserved posting
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@kimishimas
Amazon Connect Barge In Workshopを通じてバージ機能の理解を深めよう
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@ippei142857
Provide dynamic and personalized CX with in-app web call for Amazon Connect
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@0Air
VMware Cloud on AWSとAmazon Connectの連携例を考えてみた
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If you register a secret article by the day before the same day, it will be automatically published around 7:00 on the same day.
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@hayamasa
2023年をAmazon Connectのアップデートで振り返る
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@skron
公衆電話からでも使える電話帳サービスをLEX + AmazonConnectで作ってみた
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Only articles submitted after November 1 of the year can be registered. (Secret articles can be registered anytime articles are posted.)
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@damarmh
Amazon ConnectのCTRデータをPythonで1600万件作ってみた
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@w_hashimoto
AmazonConnect　営業時間判断をlambdaでやってみた
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@hayamasa
re:Invent 2023 Amazon Connect のセッション全まとめ
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@hijikurom
Amazon Connect Streams APIのハンズオンをやってみた
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@yokomachi
【Amazon Connect】Bedrock+Lex+LambdaでAIチャットボットを構築する
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@ippei142857
コールセンター白書2023とAmazon Connect
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You can increase the number of series when Calendar 1 is filled with more than 10 articles.

Amazon Connect Advent Calendar 2023

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Series 1

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