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The 'Enable the Agentforce (Default) Agent' toggle is not enabled in your org.

Last updated at Posted at 2025-06-08

納得いかないですねぇ。こんな人ばかりでここではマナーはないと思います。


I’ve run into this before, and it’s usually tied to something small that’s easy to miss. Even if Agentforce is activated, make sure the agent profile is actually assigned to a user and that the required permission sets like Service Cloud User or Agent Console are in place.

Also, check Setup -> Agents to confirm that everything’s properly enabled, sometimes Omni-Channel might be set up but the actual agent configuration isn't fully complete.

Also, there’s a known issue where the UI language can affect the visibility of some setup options, switching temporarily to English can help clear that up.

Try that and reload the setup.

Also, Try disabling and then re-enabling the 'Enable the Agentforce (Default) Agent' toggle.
A similar error has been posted: https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000PXDqx

I had this issue, one of 2 things worked for me:

  • Turn off Einstein under Einstein Setup, refresh and toggle back on
  • I hadn't toggled 'Enable the Agentforce (default) Agent, on the Agents page
    Not sure which worked, but after I did that it passed me.

https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000PXDqx

P.D: Remember to go to the section AgentForce Agents and then here

image.png

image.png

I hadn't toggled 'Enable the Agentforce (default) Agent, on the Agents page

image.png

Confirme que o botão de alternância “Enable the Agentforce (Default) Agent” (Ativar o agente do Agentforce [padrão]) está ativado na sua organização.Alguem ja viu este erro?

**No componente de encaminhamento de trabalho chamado Route to ESA (Encaminhar para o ESA), não foi possível encontrar o Agentforce Service Agent definido como CC Service Agent (Agente de atendimento CC). **

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