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[Service Management] 解決及び実現、サービス保証

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インシデント管理 インシデントの発生後に暫定的にサービスを復旧させ、業務を継続させる
問題管理 インシデントの発生後に根本原因を特定し、恒久的な解決策を策定する
サービス継続管理 インシデントの発生に備えて、復旧のための設計をする

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