Gemini-Powered ServiceNow Incident Reporter: A Chrome Extension

1. Overview

This Chrome extension, the "Gemini Page Reporter," is a tool designed to help you quickly understand and summarize ServiceNow tickets, particularly Incidents. It works by extracting the text content from an active ServiceNow form page, sending it to Google's Gemini API, which processes the information based on a specialized prompt to generate a concise, structured report in Markdown format. Finally, the extension renders this Markdown as HTML and displays it in a new browser window or tab, offering an easy-to-read explanation of the ticket.

No ServiceNow configuration changes are required, so implementation is extremely easy.

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2. See it in Action

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3. How to Use: Step-by-Step

1. Download and Unzip the Extension
   1. Download the gemini-now-incident-report-extension.zip file.
      https://drive.google.com/file/d/1rlkH7mg7i0u5qouXCkA-yLgIOI2PHCKt/view?usp=sharing
   2. Extract the ZIP file to any folder on your computer.
2. Load the Extension into Chrome
   1. Open chrome://extensions/ in Chrome.
   2. Enable "Developer mode" at the top right.
   3. Click "Load unpacked" and select the extracted folder.
3. Set Your Gemini API Key
   1. Right-click the extension icon and select "Options."
   2. Enter your API key and click "Save Key."
4. Generate a Report in ServiceNow
   1. Open the ServiceNow incident page.
   2. Click the extension icon in the toolbar and press "Generate Report."
   3. The generated report will automatically appear in a new window or tab.

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4. Conclusion and Thoughts

While ServiceNow itself provides AI features, starting with such an extension allows users and customers to easily experience the usefulness and convenience of generative AI.

By automatically receiving ticket summaries and analyses, people will become more familiar and comfortable with AI technologies, paving the way for smoother adoption of more advanced AI solutions.

What do you think about this strategy? If you found this article or the extension interesting or helpful, please click the "Heart mark (❤)".

As a disclaimer, please be aware of billing and security management when using the Gemini API. Always handle your API key securely and never make it public. You are responsible for any troubles, costs, or security incidents that may occur when using or modifying this extension.