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https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html
No101
Universal Containers has an inside sales team that only sells warranty renewals and an outside sales team that only sells products. Each type of sale captures different information and has a different sales cycle.
How should the System Administrator configure Salesforce to meet these requirements?
1 Create a Page Layout, Sales Process, and Record Type for each type of sale.
2 Create a custom Object for warranty renewals with the appropriate Sales Process.
3 Create a Validation Rule that displays the correct Page Layout and Sales Process based on Role.
4 Create a custom picklist field on the Opportunity to specify if it is a product or warranty sale.
ANSWER
1 Create a Page Layout, Sales Process, and Record Type for each type of sale.
Record types offer different business processes, picklist values, and page layouts to different users.
FALSE
2 Create a custom Object for warranty renewals with the appropriate Sales Process.
3 Create a Validation Rule that displays the correct Page Layout and Sales Process based on Role.
4 Create a custom picklist field on the Opportunity to specify if it is a product or warranty sale.
Use record types to offer different business processes, picklist values, and page layouts to different users.
No102
Universal Containers offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors.
What should the System Administrator implement?
1 Products and Pricebooks on Opportunity Line Items
2 Competitors on the Opportunity Page Layout
3 Big Deal Alerts on high-value Opportunities
4 Strength and Weakness fields on Company Information
ANSWER
2 Competitors on the Opportunity Page Layout
The fields for competitors help track competition as sales work to close deals.
No103
Universal Containers wants the sales team to access information about Closed Won Opportunities with a common competitor for all pending big deals.
Which features should the System Administrator implement?
1 Competitors and Similar Opportunities
2 Commonalities and Won Information
3 Sales Teams and Closed Won Opportunities
4 Big Deal Alerts and Sales Teams
ANSWER
1 Competitors and Similar Opportunities
Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that match the attributes of an opportunity they're currently working on, so they can quickly access information that can help them close their deals.
No104
How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner's last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?
1 Create Scheduled Reports.
2 Create Opportunity Update Reminders.
3 Create Scheduled Dashboards.
4 Create a Chatter Group.
ANSWER
2 Create Opportunity Update Reminders.
Opportunity update reminders allow managers to automatically send and schedule emails that include a report of the team's open opportunities to direct reports. You can select the fields you want to include in the reminders such as last login date, or # not updated in the last 30 days.
FALSE
1 Create Scheduled Reports.
Scheduled reports would not be able to be schedule based on the user's last login.
3 Create Scheduled Dashboards.
Scheduled dashboards would not be able to be schedule based on the user's last login.
4 Create a Chatter Group.
A Chatter group would not post reminders based on the user's last login.
No105
Universal Containers sells through many different reseller networks. Each reseller's deals are tracked on separate opportunities. The sales manager is concerned that the pipeline report is not accurate due to multiple opportunities for the same end customer.
How should the sales process be modified to ensure opportunities are not double-counted in the pipeline?
1 Enable duplicate management to prevent the creation of the duplicate opportunities.
2 Create one opportunity and use the competitors related list to track the different resellers.
3 Change the amount on the duplicate opportunities to zero.
4 Change the forecast category to Omitted on the duplicate opportunities.
ANSWER
4 Change the forecast category to Omitted on the duplicate opportunities.
A forecast category is the category within the sales cycle to which an opportunity is assigned based on its opportunity stage. The standard forecast categories are Pipeline, Best Case, Commit, Omitted, and Closed.
FALSE
1 Enable duplicate management to prevent the creation of the duplicate opportunities.
Duplicate rules would not help to omit duplicate opporutnities.
2 Create one opportunity and use the competitors related list to track the different resellers.
Competiors would not help track resellers.
3 Change the amount on the duplicate opportunities to zero.
Changing the amount to zero would not help to omit duplicate opporutnities.
No106
The Sales Operations team notices an increase in Opportunities without Products.
Which configuration change should the System Administrator make to help Sales Reps remember to add Products to every Opportunity?
1 Create a related list to enable the user to view the related products.
2 Enable the Opportunity setting to prompt users to add products to opportunities.
3 Create a Workflow Rule on the Opportunity object to add a default Product to Opportunities with no Products.
4 Set the Org-Wide Defaults for Price Books to Use and Products to Read Only.
ANSWER
2 Enable the Opportunity setting to prompt users to add products to opportunities.
Prompting users to add products to opportunities allows sales to easliy add products.
No107
Custom fields in the Lead object can be mapped to which two types of fields?
Choose 2 options.
1 Custom Opportunity
2 Custom Account
3 Standard Contact
4 Custom Activity
ANSWER
1 Custom Opportunity
2 Custom Account
Custom lead fields allow custom information to convert to custom fields in accounts, contacts, and opportunities.
No108
Which two related lists should be added to the Opportunity page layout to track how Campaigns contribute to the overall pipeline?
Choose 2 options.
1 Campaign Influence
2 Contact Roles
3 Open Activities
4 Campaign Members
ANSWER
1 Campaign Influence
The Campaign Influence tool helps attribute a percentage of success to influential campaigns.
2 Contact Roles
Opportunity contact roles specify the part that each contact plays in a deal.
FALSE
3 Open Activities
Open Activities will not help track campaign information.
4 Campaign Members
Campaign members are contacts or leads associated with campaigns.
No109
Which two objects can be related to Campaign Members?
Choose 2 options.
1 Partners
2 Leads
3 Contacts
4 Contact Roles
ANSWER
2 Leads
3 Contacts
Campaign members are contacts or leads associated with campaigns.
FALSE
1 Partners
Campaign members are contacts or leads associated with campaigns, not partners.
4 Contact Roles
Campaign members are contacts or leads associated with campaigns, not contact roles.
No110
How can multiple Campaign records be associated with a single Opportunity?
1 Campaign Influence
2 Campaign Hierarchy
3 Primary Campaign Source
4 Campaign Members
ANSWER
1 Campaign Influence
Use Campaign Influence to relate multiple campaigns to an opportunity.
FALSE
2 Campaign Hierarchy
Associating campaigns using a lookup relationship allows you to group campaigns within a specific marketing program or initiative, but it doesn't show influence.
3 Primary Campaign Source
Use Campaign Influence to relate multiple campaigns to an opportunity. Primary campaign source is a picklist.
4 Campaign Members
Campaign members are contacts or leads associated with campaigns.