Please check this URL.
https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html
No141
Universal Containers wants to automatically assign a Task to account managers when a customer's agreement is about to expire.
How should a System Administrator configure this functionality?
1 Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY().
2 Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY().
3 Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().
4 Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY().
ANSWER
3 Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Use a time-based workflow with a greater operator.
FALSE
1 Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Use a time-based workflow.
2 Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY().
Use a time-based workflow.
4 Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY().
Use a time-based workflow with a greater operator.
No142
A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts.
How can a Salesforce Administrator troubleshoot this issue?
1 Verify the user's email address.
2 Check if the Workflow Rule is active.
3 Check if the correct Email Template is used.
4 Check if the Workflow evaluation criteria is correct.
ANSWER
1 Verify the user's email address.
Verify the email address is Always start with the email address and make sure it's spelled correctly.
No143
Universal Containers created a Time-Based Workflow rule that sends a follow-up email to the customer two days after a Case is closed. The System Administrator wants to verify that the workflow functions correctly.
Which queue should the System Administrator view to monitor pending Workflow Actions?
1 Outbound Messaging Delivery Queue
2 Mass Email Queue
3 Time-Based Workflow Queue
4 Background Jobs Queue
ANSWER
3 Time-Based Workflow Queue
When a workflow rule that has time-dependent actions is triggered, use the workflow queue to view pending actions and cancel them if necessary.
No144
Universal Containers wants to create a Workflow Rule to send an email alert to members of its Board of Directors, none of whom use Salesforce.
How many of the board members can be added to a single Email Alert?
1 It is not possible to add additional email addresses to the Email Alert.
2 Up to 5 additional email addresses can be added to the Email Alert.
3 Up to 25 additional email addresses can be added to the Email Alert.
4 Up to 250 additional email addresses can be added to the Email Alert.
ANSWER
2 Up to 5 additional email addresses can be added to the Email Alert.
Salesforce allows up to five additional email addresses for recipients who are not Salesforce users, leads, or contacts.
No145
Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own.
What is the minimum number of workflows needed to accomplish this task?
1 One workflow rule with two email alerts
2 Two workflow rules with one email alert each
3 No workflow rules, but two email alerts
4 Four workflow rules for create and update on Opportunities and Accounts
ANSWER
2 Two workflow rules with one email alert each
Workflow rules are specific to each object.
No146
What are two Initial Submission Actions in an Approval Process?
Choose 2 options.
1 The record is locked for everyone except the Owner.
2 A task can be assigned to users in a specific Profile.
3 An outbound message can be sent to another application.
4 The value of a field on the record can be updated.
ANSWER
3 An outbound message can be sent to another application.
4 The value of a field on the record can be updated.
An initial submission action occurs when a user first submits a record for approval.
No147
A System Administrator wants to implement a feature for call recording to monitor customer service quality using Salesforce Service Cloud.
Which two statements regarding call recording should be considered when implementing this requirement?
Choose 2 options.
1 Call recording is a native feature available with Salesforce by default.
2 Call recording is a feature of some add-on products from the AppExchange.
3 Call recording is a feature that a developer might create with Salesforce App Cloud.
4 Call recording is a feature that will not work with Salesforce Service Cloud.
ANSWER
2 Call recording is a feature of some add-on products from the AppExchange.
Use the AppExchange to find solutions for complex processes.
3 Call recording is a feature that a developer might create with Salesforce App Cloud.
Use a developer to code to create solutions for complex processes.
FALSE
1 Call recording is a native feature available with Salesforce by default.
4 Call recording is a feature that will not work with Salesforce Service Cloud.
Use the AppExchange to find solutions for complex processes.
No148
Universal Containers wants Sales Reps to process credit card payments when an Opportunity is Closed Won.
Which approach should the System Administrator use to enable this feature?
1 Add payment detail custom fields to the Opportunity.
2 Install an AppExchange credit card payment package.
3 Build a standard Visualforce page and Salesforce site.
4 Create a Workflow Rule Email Alert to notify Finance.
ANSWER
2 Install an AppExchange credit card payment package.
Use the AppExchange to find solutions for complex processes.
No149
Cloud Kicks (CK) has a service console that is used by agents who take calls from customers and stores with questions about products.
The CK case process is complex and agents often make mistakes. To help the administrator has created a screen flow that guides agents through the process.
How should the administrator deploy the screen flow?
1 Use a custom action that launches the screen flow
2 Create a link that launches the screen flow
3 Launch the flow from the utility bar in the console
4 Use code to launch the screen flow in a modal
ANSWER
3 Launch the flow from the utility bar in the console
The utility bar gives users quick access to commonly used tools such as flow.
No150
Universal Containers has asked its Administrator to automatically set some fields when a Lead is created.
What is the best way for the administrator to perform this automation?
1 Record Triggered-Flow that runs Before save
2 Use a Screen Flow with default values
3 Use Process Builder that launches a flow
4 Create 1 Workflow rule per field
ANSWER
1 Record Triggered-Flow that runs Before save
Update new and changed records by using before-save updates in flows.
No151
The administrator at Universal Containers is creating a flow with several steps.
How can the administrator check their work as they are developing the flow?
1 Use the Debug tool in the flow builder
2 Perform the same steps manually via the UI
3 Use debug logs found in Setup
4 Use debug logs in the Developer Console
ANSWER
1 Use the Debug tool in the flow builder
Test a new flow or troubleshoot a flow that fails with the debug option in Flow Builder.
No152
The administrator at Cloud Kicks want to update the Account with the number of records on a custom object.
How should the administrator fulfill this requirement?
1 Create a Flow
2 Create a Workflow Rule
3 Create a Process
4 Create a Formula
ANSWER
1 Create a Flow
Use the debug option in Flow Builder to test a new flow or troubleshoot a flow that fails.
No153
The administrator for the Cloud Kicks has a flow that makes several updates to Contacts when they are being created. If the Contact Status is new and the Contact's email is known, the administrator would also like to send a welcome email.
What should the administrator do to complete this requirement?
1 Create a workflow rule with email alert to send the email.
2 Create a process builder with email alert to send the email.
3 Update the flow with a decision to send the email when needed.
4 Update the flow with a formula to send the email when needed.
ANSWER
3 Update the flow with a decision to send the email when needed.
When a flow executes a Decision element, it evaluates each decision outcome in order.