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here was an unexpected error in your org which is preventing this assessment check from completing: System.NullPointerException: Attempt to de-reference a null object

何で正解を得たら質問ごと消すんだろう。自分勝手な人が多い。

Service Cloud Agent Productivity Use All the Service Console Productivity Tools Together

• Service Cloud Agent Productivity Use All the Service Console Productivity Tools Together

I had the same issue. It was resolved by deleting email from case 1002, which had a null message. (I had only updated the subject, not the body.) Next, I updated the macro to include simple HTML in the body and repeated the task of sending the email using the macro. Upon checking, the challenge was complete.

• マクロが使えないらしい

The Macro instration can't be used in this view. Update the Macro