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キューが関係する数式

Last updated at Posted at 2021-09-29

今一つ理解できんかったなぁ。

 AND( 
 ISCHANGED( Status ),
 ISPICKVAL(Status,'Completed'), 
 $Profile.Name = 'Profile 1', 
 Owner:Queue.QueueName <> 'Sales',
 OR(
 RecordType.DeveloperName = 'abc', 
 RecordType.DeveloperName = 'xyz'
 ) 
 )

profile1 should be able to Complete the case only if the Case Owner is queue:sales-->where do I add the queue

これも良く分からん

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