Service Cloud for Lightning Experience >Create Digital Engagement on Multiple Channels
Create Digital Engagement on Multiple Channels wants me to forward email to salesforce email. I have done all the steps and salesforce even had me confirm. No case was created with the email address error.

私もこれを経験しました:( Trailhead の確認ページでは機能しないことが示されていますが、ケースを作成するために偽のメールアドレス (または Salesforce が作成した転送アドレスに直接) にメールを手動で送信すると、まだ機能します。

I experienced this too :( The confirmation page in Trailhead indicates it doesn't work, but when I manually send an email to my pretend email address (or directly to the forwarding address Salesforce created) to create a case, it still works!

"No case was created with the email address." Issue on Service Cloud for Lightning Experience, Create Multiple Engagement on Multiple Channels

資料

オンデマンドの「メールからケース」ではケースは作成されません