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Set Up Web Chats for Your Console

Last updated at Posted at 2023-01-24

Trailhead関係 個別の課題別

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Have you tried with entering URL from your page address bar. For Example:

https://playful-panda-t2gi7m-dev-ed.lightning.force.com/

Note: You may need to change highlighted part with your org URL.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A99N9SAJ

Resolved. my browser was blocking it from working.

Just had the same issue in Firefox - switched to Chrome and problem disappeared.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A92wPSAR

image.png

Have you tried with entering URL from your page address bar. For Example:

https://playful-panda-t2gi7m-dev-ed.lightning.force.com/

Note: You may need to change highlighted part with your org URL.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A99N9SAJ

他の解決策があるみたい。

that as of November of last year this *.force.com format seemed to have worked as seen in the related issue, none of those posting had this issue, it was with the next entry field of initial and date.

see:
Scott Reed (Mind Trick Consulting) asked in #Trailhead Challenges
Set Up Web Chats -- won't accept Salesforce Site Domain
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000KhaZDSAZ

One validation error messages on this field states that it should be ok with an example.
(take the period out after the asterisk to receive this error)

Invalid use of a wildcard in a URL pattern. A wildcard must be in front of a second-level domain, such as https://*.example.com.

You have entered an invalid format

image.png

Resolved. my browser was blocking it from working.

Just had the same issue in Firefox - switched to Chrome and problem disappeared.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A92wPSAR


image.png

Cannot get code snippet for Web chats for Console

Try the below steps
image.png
image.png

Embedded Code Snippet Not Showing

Set up the Service Console, Set up Web Chats for your Console

I had the same problem. During the setup for the chat, I ended up just not adding the secondary user account (Ada Balewa) that the script asks you to add to the chat.

In addition to this, I also used a made up domain since the https://*.force.com prompt doesn't seem to work at this moment.

私も同じ問題を抱えていました。チャットのセットアップ中に、スクリプトがチャットに追加するように求めるセカンダリ ユーザー アカウント (Ada Balewa) を追加しなかっただけです。

これに加えて、現時点では https://*.force.comプロンプトが機能しないように見えるため、作成したドメインも使用しました。

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