Set Up Case Escalation and Entitlements > Create a Case Escalation Rule project.

• Set Up Case Escalation and Entitlements > Create a Case Escalation Rule project.

• Set Up Case Escalation and Entitlements 別ページ

• Hi All, I am working on Set Up Case Escalation and Entitlements > Create a Case Escalation Rule project. I have completed all the requirements. Still i am getting the message that the product support case is not created but i can see that in cases tab.

Please check this article.

https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000C4o26SAB

ケース項目の最後の 3 つの値: タイプ (「機能要求」、「質問」、および「問題」) は、[設定] で有効化されているとマークされていますが、新しいケースを作成したり試したりすると、タイプ選択リストに表示されません。

• Several activated values in Case Type picklist not showing up in the Type picklist when creating a new case?

We can't find a new Product Support case for Pyramid Construction

click setup--> create --> objects --> case --> scroll down to "Record Type Section" --> you will find the record type that you have created, click the record type name you want to update the pick list value --> in "Picklists Available for Editing" section you will find Type__c --> click "Edit" ,update the pick list value.

https://developer.salesforce.com/forums/?id=906F0000000kC6cIAE

• I need help. I've tried the suggestions for "We can't find a new Product Support case for Pyramid Construction" none of them worked.

have you done the first unit of this module ?

In this unit, you are asked to configure Type

https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-support-processes-cases

Can't find a new Product Support case for Pyramid Construction.

Set Up Case Escalation and Entitlements

• Can't find a new Product Support case for Pyramid Construction.

not getting the option for Product | Inverters

I found the issue in the first module they made us delete the product option which is why there is no product option therefore follow the steps of the first chapter module and add back in the product option.

最初のモジュールで問題が見つかったので、製品オプションを削除しました。これが製品オプションがない理由です。最初の章のモジュールの手順に従って、製品オプションを追加し直してください

• Create an escalation rule. I am receiving this message Step not yet complete in Mindful Unicorn Playground Can't find a new Product Support case for Pyramid Construction.
• Create an escalation rule. I am receiving this message Step not yet complete in Mindful Unicorn Playground Can't find a new Product Support case for Pyramid Construction.

In my case "Type" field doesn't have a value "problem" I have added it from case "record types" and it worked.
Try to fill all value provided in the module it will work.
The "Type" field was not on my page layout. I put it in and selected "Problem" and it finally worked.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000C4o26SAB
私の場合、「タイプ」フィールドに値「問題」がありません。ケース「レコードタイプ」から追加しましたが、機能しました。
モジュールで提供されるすべての値を入力してみてください。
「タイプ」フィールドがページ レイアウトにありませんでした。それを入れて「問題」を選択したところ、ようやく機能しました。

• "Can't find a new Product Support case for Pyramid Construction."
• Trailhead cannot find a newly created Product Support Case

Go to Object Manager-->Cases-->Record Type-->Product Support--> Under Picklists Available for Editing Click edit next to Type-->Add Problem to Selected Values--> Create a new case with Type Problem.

• 意味が分からん

• How do I get the Product Support Case to show up to validate the challenge. Screenshots below and I have read the posts concerning this matter and corrected things and it still won't work. Thanks in advance for any help!

新しいプレイグランド

Create Support Processes

We can't find a case associated with the contact 'Pat Stumuller'

• Set Up Case Escalation and Entitlements > Create Support Processes
• what does this mean? "Value does not exist or does not match filter criteria."

Can you make sure that Pat exists as a contact? The error you're seeing happens when you try to link a record to another record that doesn't exist. You may need to create Pat under Contacts before creating the case.

Value does not exist or does not match filter criteria.'

• Pat Stumuller の連絡先カードが認識されない

. I finally got the solution. I had to make contact name optional and it worked.

連絡先名をオプションにする必要がありましたが、うまくいきました。

Set Up Case Escalation and Entitlementsのエラーメッセージ

Create Support Processes

• Cannot Add To "Customize Case Status."

I figured it out. Embarrassingly there was a hidden bullet in the copy/paste that Salesforce didn't like.

Could not find an active case record type named 'Product Support' for the 'Product Support' support process.

• Hello people salesforce, please i want to know about this:

I thought I had the same problem with Billing, It was only when I went back to "Support Processes" under the quick find, I had not added Billing. So I added it, and then had to go to the object case and record type and adjust the Billing in there from Product support to billing.

I had the same issue, you probably forgot to complete bullet point number 7 under "Create a Support Process", if you don't create the support process for "billing" it won't show up in the drop-off list. It's an easy fix.

Go back and add the support process, then you can go back to the record type, click edit and then select billing.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8RkkSAF

• Modify Your Data Model

I found eventually that I had copied and pasted the wrong label and the system could not find the record type.

• Could not find an active case record type named 'Product Support' for the 'Product Support' support process.

I have reviewed the issue in your org and found that Support process label has a typo. The Support Process label is entered as Prodcut Support.

But it should be Product Support. I have renamed it properly and now the challenge is working as expected.

Create an Automation with Flow Builder

• We can’t find the decision element ‘Large Account?’ with API Name ‘Large_Account?’ in the 'Notification: Case for Large Account' flow.

If you have an old version of the flow, try deleting it

The issue is you have only created "Product Support" support process and Billing support process is not created.

• only the Product Support shows up

https://trailhead.salesforce.com/trailblazer-community/download/file/0694V00000TV8mgQAD

The issue is you have only created "Product Support" support process and Billing support process is not created.

未解決

• Could not find an active case record type named 'Billing' for the 'Billing' support process.

サポート プロセスを選択すると、「請求」のオプションが表示されるはずです。 しかし、「製品サポート」しかありません。

• Customize an Org to Support a New Business Unit - Modify Your Data Model

I thought I had the same problem with Billing, It was only when I went back to "Support Processes" under the quick find, I had not added Billing. So I added it, and then had to go to the object case and record type and adjust the Billing in there from Product support to billing.

I had the same issue, you probably forgot to complete bullet point number 7 under "Create a Support Process", if you don't create the support process for "billing" it won't show up in the drop-off list. It's an easy fix.

Go back and add the support process, then you can go back to the record type, click edit and then select billing.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8RkkSAF

We can't find the service contract named '123-456789'.

• Units that create service contracts in entitlements are not cleared.

Enter it in the Service Contract object, not the Contract object.

I think you configured it in this step.

https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/enable-entitlements-set-up-service-contracts