Omni-Channel トレイルヘッド

• 「オムニチャネルでルーティングを開始する」チャレンジの問題
• Getting an inside view with Omni Supervisor: Supervisor Configurationsの設定がない

説明が間違っているようです。
The correct path is "Setup-->Supervisor Settings". Pay attention since you have to go to Setup, not Service Setup. Supervisor Settings is not in there.

• I have set omni-channel to available online but my agent is still offline in builder. What else can I do to make sure agent is online?

I have solved the problem. I just started a new playground and went through the entire module again step by step.

問題は解決しました。新しいプレイグラウンドを開始し、モジュール全体をもう一度ステップごとに学習しました。

• Can we keep Omni-channel presence status as Available always without going offline?

Actually i need to either remove the Offline button or make that disable to avoid users from selecting Offline button manually.

実際には、ユーザーが手動でオフライン ボタンを選択できないように、オフライン ボタンを削除するか、無効にする必要があります。

• Unable to find "Skill" in Omni-channel

Goto SETUP --> Omni-Channel Settings

• I'm trying to finish the "Start Routing with Omni-Channel" challenge, but when I change the case owner to the "High Priority Cases" queue I don't get the notification in the Omni-Channel widget. What could I be missing?

Please check this article.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000ITEwx

You must select at least one skill.

how to deploy chat button type omni-channel using SFDX

未解決

• Unable to find the omnichannel widget, Start Routing with Omni-Channel module.